Privacy Policy

Who we are

Information we collect

• Name, email address and phone number
• Billing and delivery address
• Order and payment confirmation details
• Customer account information
• Communication history
• Product preferences and Collector Profile responses
• Website usage, IP address and device information
• Marketing preferences, cookies and tracking information

How we use your information

• Process and dispatch orders
• Take payment and prevent fraud
• Provide customer support
• Manage returns and refunds
• Send order updates
• Manage customer accounts
• Improve our website and services
• Manage product launches and fair-access checks
• Send marketing emails where you have opted in
• Meet legal, tax and accounting obligations

Collector Profile information

If you choose to complete a Collector Profile, we may collect information about the products, games or collecting categories you are interested in.

This helps us understand customer demand, improve product selection and communicate more relevant product updates.

Completing a Collector Profile does not guarantee access to limited or allocated products.

Marketing

If you subscribe to our mailing list, we may send you updates about products, launches, restocks, accessories, offers and Collector One news.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us at hello@collectorone.co.uk.

Who we share information with

• Website and ecommerce platform providers
• Payment processors
• Delivery and courier partners
• Email marketing platforms
• Fraud prevention tools
• Customer support tools
• Accountants, legal advisers or professional service providers
• Regulators, authorities or law enforcement where required

Payments

Payments are processed securely through our payment provider. We do not store full card details on our website.

Cookies and tracking

Our website may use cookies and similar technologies to make the website work properly, remember preferences, analyse website performance, improve the customer experience and support marketing activity.

Your rights

Depending on your circumstances, you may have rights over your personal information, including the right to access, correct, delete, restrict or object to certain uses of your information.

To exercise your rights, contact us at hello@collectorone.co.uk.

Security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration. However, no website or online service can be guaranteed to be completely secure.

Contact

If you have any questions about this Privacy Policy, contact:

hello@collectorone.co.uk