Privacy Policy

Who we are

Collector One is a trading name of Collector One Limited, registered in Scotland (SC891467). VAT number: GB522893771.
Business contact address: 5 Seafield House, Arrol Park, Ayr, Scotland, KA7 4FF, United Kingdom.
Email: hello@collectorone.co.uk.

Collector One Limited is responsible for the personal information described in this policy. Contact us using the details above with privacy questions or requests.

Information we use

We collect information you give us when ordering, creating an account, contacting us, subscribing to updates or completing a Collector Profile. This can include your name, email, telephone number, billing and delivery addresses, order details, messages and collecting preferences.

Our store and service providers also process device and browser information, IP addresses, website interactions, cookie choices, payment status and delivery updates. Payment information is processed through the payment services you select. We receive information needed to manage the transaction from payment and delivery providers.

We need order, contact and delivery details to fulfil purchases. Optional profile and marketing information is not required to buy from us.

Why we use it

• Orders and customer service: to take payment, fulfil orders, handle returns and respond to purchase enquiries, as necessary for our contract with you.
• Legal records: to meet tax, accounting and other legal obligations.
• Security and administration: to protect the store, prevent fraud, enforce disclosed purchase limits and resolve disputes, based on our legitimate interests in running a safe and reliable business.
• Collector Profiles: to understand collecting interests and demand, based on our legitimate interests in improving our product range and fair-access planning.
• Marketing: to send updates you have consented to receive. You can unsubscribe at any time.
• Optional analytics and advertising: where enabled, to understand website use and measure or personalise advertising, with your consent where required.

Who receives information

We share the information needed with Shopify, which hosts our store, and providers handling payments, deliveries, email communications, website functionality, security and support. Where optional analytics or advertising services are enabled, information is shared in accordance with your applicable consent choices.

We may also share information with professional advisers, regulators or authorities where necessary for legal obligations, claims or protecting rights. Providers may have their own privacy notices where they act independently.

Cookies and marketing

Necessary cookies support functions such as your basket, checkout and security. Optional analytics and advertising technologies are used only with consent where required. You can accept or reject optional cookies and change your choice through the website’s cookie preferences.

Unsubscribe using the link in a marketing email or contact us. Essential messages about orders and returns will continue. Withdrawing consent does not affect processing carried out lawfully before withdrawal.

International processing and retention

Although we deliver only within the UK, Shopify and other providers may process information outside the UK. Where required, transfers rely on UK adequacy arrangements or approved contractual safeguards. Contact us for information about the safeguards relevant to your data or a copy of applicable safeguards.

We keep information for as long as needed for its purpose, taking account of order support, tax and accounting obligations, disputes and legal claim periods. Account and profile information is kept while needed to provide those features. We retain a minimal record of marketing opt-outs so we can respect your choice.

Your choices and rights

Depending on the circumstances, you can ask to access, correct, delete, restrict or transfer your personal information. Some records must be retained to meet legal obligations.

You can object at any time to direct marketing, including related profiling. You can also object to processing based on legitimate interests for reasons relating to your situation.

Contact hello@collectorone.co.uk to make a request. We may need to verify your identity. You can also complain to the Information Commissioner’s Office (ICO).

Updates

We may update this policy when our services or data practices change. The date above shows the latest revision, and we will provide additional notice where required.