Shipping & Delivery

Shipping overview

We aim to dispatch orders safely, securely and as quickly as possible. All orders are packed with care to help protect trading card products, accessories and collector items during transit.

Where we ship

We currently ship to the United Kingdom only.

International shipping may be introduced in the future as Collector One grows.

Dispatch times

Orders are usually processed within [1–2 working days], excluding weekends and bank holidays.

During busy periods, product launches, restocks, pre-orders or promotional events, dispatch may take slightly longer.

If there is a significant delay with your order, we will contact you using the email address provided at checkout.

Delivery methods

Shipping options and prices will be shown at checkout before payment is completed.

We may use delivery providers such as [Royal Mail / DPD / Evri / other courier], depending on the size, value and destination of the order.

Estimated delivery times

Delivery estimates depend on the shipping option selected at checkout.

• Standard delivery: [2–4 working days]
• Tracked delivery: [1–3 working days]
• Express delivery: [1–2 working days]

Delivery times are estimates and may be affected by courier delays, public holidays, weather, strikes, high-demand launches or circumstances outside our control.

Packaging

We pack orders carefully to help protect your items during delivery.

Depending on the product, this may include protective mailers, boxes, padding, card protection, sleeve protection or other packaging materials suitable for the order size and value.

Pre-orders

If your order includes a pre-order item, your order may be dispatched when all items are available unless stated otherwise on the product page.

Estimated release and dispatch dates will be shown as clearly as possible. However, release dates, supplier allocations and delivery timings may change.

If a pre-order cannot be fulfilled due to supplier allocation or stock availability, we will contact affected customers and issue a refund where required.

Mixed orders

If your order contains both in-stock and pre-order products, we may dispatch the order together once all items are available, unless separate delivery options are offered at checkout.

If you need an in-stock item sooner, we recommend placing a separate order.

Lost or delayed parcels

If your order has not arrived within the expected timeframe, please contact us at hello@collectorone.co.uk with your order number.

We will review the tracking information and contact the courier where needed.

Incorrect delivery details

Customers are responsible for entering accurate delivery details at checkout.

If you notice an error after placing an order, please contact us as soon as possible. We cannot guarantee that delivery details can be changed once an order has been processed or dispatched.

Damaged parcels

If your order arrives damaged, please contact us at hello@collectorone.co.uk within 48 hours of delivery.

• Your order number
• Photos of the outer packaging
• Photos of the damaged item
• A short description of the issue

This helps us review the issue quickly and raise a claim with the courier where needed.