Returns & Refunds

Change-of-mind returns

We accept returns of faulty and non-faulty goods. For an eligible online purchase, you can cancel without giving a reason from placing your order until 14 days after delivery. If one order arrives in separate deliveries, this period normally runs from receipt of the last item.

Tell us at hello@collectorone.co.uk, giving your order number or enough information to identify your purchase. You then have another 14 days to send the goods back. You can also send a clear cancellation statement to our business contact address below. Cancellation does not depend on our approval.

Condition and opened trading card products

Please return items complete, with their original packaging where possible. You may inspect them as you reasonably would in a shop.

If you may want to return a sealed product, keep booster packs, boxes and collectible seals unopened. Opening them can significantly reduce their value. We may deduct the actual loss in value caused by handling beyond what is necessary to inspect the goods. We assess this individually and explain any deduction; there is no automatic fixed deduction or blanket exclusion of statutory cancellation rights.

Personalised or custom-made goods are excluded from change-of-mind cancellation where the legal exception applies. This does not affect rights relating to faults or misdescription.

How to return an item

Email hello@collectorone.co.uk for the return address and instructions. Returns are by post. Keep proof of posting.

For change-of-mind returns, you arrange and pay for postage and the return label. We do not charge a restocking fee. For faulty, damaged, incorrect or misdescribed goods, we cover reasonable return postage costs and will explain how to return them.

Refunds

We issue change-of-mind refunds without undue delay and within 10 calendar days of receiving the returned goods or evidence that you sent them back, whichever is earlier. If nothing has been dispatched, we refund within 10 calendar days of cancellation.

Refunds go to the original payment method unless you expressly agree otherwise at no extra cost. Your payment provider may take additional time to show the credit.

When you cancel the whole order, we refund the original standard delivery charge. Any extra cost of an upgraded delivery service is not refundable for a change-of-mind cancellation.

Faulty, damaged or incorrect goods

Contact hello@collectorone.co.uk with your order details and a description of the problem. Photos are helpful if available. Please report damage promptly, but a short reporting deadline does not remove your legal rights.

Your statutory rights may entitle you to a refund, repair or replacement. Agreed faulty-goods refunds are issued within 10 calendar days of agreement. Change-of-mind deadlines and condition requirements do not restrict these rights.

Exchanges

We accept exchange requests made within 14 days after delivery, subject to stock and the return conditions above. For change-of-mind exchanges, you pay return postage. We explain any price difference or replacement delivery charge before you agree. If a replacement is unavailable, an eligible return can be refunded.

Contact and optional cancellation form

Collector One is a trading name of Collector One Limited, registered in Scotland (SC891467). VAT number: GB522893771.
Business contact address: 5 Seafield House, Arrol Park, Ayr, Scotland, KA7 4FF, United Kingdom.
Email: hello@collectorone.co.uk.