Collector One
Returns & Refunds
Clear return information for online orders, damaged items and refunds.
Change-of-mind returns
For online orders, you can usually cancel your order within 14 days of receiving your goods without giving a reason.
Once you have told us you wish to cancel, you then have 14 days to return the goods to us.
Unused condition
Returned items should be unused, complete and in resaleable condition.
Original packaging
Please return items with original packaging and included contents where possible.
Opened products
Opened sealed TCG products may not be eligible for change-of-mind returns.
Faulty items
Your statutory rights are not affected if an item is faulty or not as described.
Return condition
- Unused
- In resaleable condition
- In original packaging where possible
- Complete with all included parts, accessories and inserts
Customers are allowed to inspect items in the same way they would in a shop, but we may reduce a refund if an item has been used, handled excessively or damaged.
Items that may not be returnable
- Sealed trading card products that have been opened
- Booster packs, booster boxes or sealed products once opened
- Products with damaged or removed seals
- Personalised or custom-made items
- Items that cannot be resold due to condition or missing contents
Faulty, damaged or incorrect items
If your item is faulty, damaged on arrival or not as described, please contact us at hello@collectorone.co.uk as soon as possible.
- Your order number
- A description of the issue
- Clear photos of the item and packaging
Refunds
Refunds will usually be made to the original payment method.
Once we receive and inspect the returned item, refunds are usually processed within [5–10 working days].
How to start a return
To start a return, contact: hello@collectorone.co.uk
- Your name
- Your order number
- The item you want to return
- The reason for return
- Photos if the item is damaged, faulty or incorrect
From one collector to another